We provide mobile apps for both Android and iOS devices. This convenient way for listeners to enjoy your SoundStack stream on the go is a great way to drive and sustain listener traffic.


In this article, we are going to cover:

Our radio apps provide a great way to share your website and resources with your listeners, as well as give them a convenient way to listen to the stream. 


Mobile App Features

  • A user-friendly, responsive interface
  • Built to run on all modern Android and iOS devices
  • Designed with a custom logo to match your stream
  • Consistent live audio streaming, even when the app is minimized or the device is locked
  • Metadata information for song titles and artist names
  • Ability to share your stream on social media
  • Last played tracks


You can choose between a Single-Station app and a Multi-Station app. Below are a few screenshots showing what the apps look like.


Multi-Station app:

Click to expand screenshot 1 
Click to expand screenshot 2 
Click to expand screenshot 3 
Click to expand screenshot 4 


Single-Station app:

Click to expand screenshot 1 
Click to expand screenshot 2 
Click to expand screenshot 3 

App Deployment process

1. Setting up the developer accounts

To get things rolling on building your app, we need you to fill out the form below:

Once the form above is filled out and submitted, move on to the next steps below.


To submit your app to the App Store and Google Play, you'll need to acquire and maintain your own Apple and Google Developer accounts. It is highly encouraged that you join the Apple Developer Program as an Organization. An Organization account will allow you to easily invite our developers to access your account and publish your apps.


You will need a D-U-N-S number to set up your developer accounts as an organization. This is a mandatory requirement when providing developer account information for your organization or business, and is used by Google and Apple to verify your identity. If you are a sole proprietor, you may be able to apply for a DUNS number using your personal name and home address.


For Individual/Personal Apple Developer accounts only: If you are an individual/sole proprietor without a D-U-N-S, another option would be to share your login and 2FA (2-factor authentication code) details for https://developer.apple.com with us during the development phase so we can submit the app. This step is only required for individual/personal Apple Developer accounts. To do this, we would need to schedule a time with you to give you a call to get the details. So let us know if you'd like to go with this option.


For Individual/Personal Google developer accounts only: If you haven't created your individual/personal Google developer account before November 15th, 2023 we highly suggest that you create an Organizational account rather than an individual/personal one. Individual/personal Google developer account requires the owner to get 20 users to test your app for 14 days before it can be made available for download in the Google Play store. Additionally, the 14-day test period does not start until all 20 users have downloaded the app.


The links for acquiring a Developer Account can be found below:

  • Google Developer Account [Create]
  • Apple Developer Account [Create]


2. Pricing

Once you have the developer accounts ready, reach out to us at sales@soundstack.com. Let us know that your developer accounts are ready and request a price quote.


3. Send us the developer accounts information

The next step will be for you to send an invite to setup@live365.com as an admin on both of your developer accounts.


Here are the steps to follow for the Google Developer Account:

  • Open Play Console.
  • On the left menu, go to Users and permissions then go to Invite new users.
  • Enter the setup@live365.com address.
  • Under Permissions, select "Account Permission" and tick "Administrator".
  • Click the Invite user button in the bottom right corner.


Here are the steps to follow for the Apple Developer Account:

  • Login to App Store Connect (https://appstoreconnect.apple.com/).
  • Open the Users and Access section.
  • Click the '+' button in the top-left corner of the page.
  • Enter the new users details.
  • Under roles, select "Admin".
  • Enable 'Access to Certificates, Identifiers & Profiles'.
  • Click "Invite".


When our team receives your developer account invitations, we will review the account permissions and provide you with the next steps.


FAQs

How long does the process take for me to get my mobile app?

  • Once our team has been invited to your fully verified developer account(s), it may take up to 5-7 business days for the app to be built and submitted to Apple and/or Google for review. Apple and Google’s review times vary and can take up to an additional 7 business days to approve the app and/or share feedback. Apple and Google’s review times are beyond our control. We cannot guarantee a time frame due to several factors, including account permissions, missing information, and more. With all the factors in mind, we guarantee we will do our best to have your app completed as quickly as we can!


How much does it cost to get a developer account?

  • Apple charges a membership fee of $99/ year. Google charges a one-time fee of $25.


What is a fully verified developer account?

  • The account owner of the developer account is responsible for setting up and making sure their developer accounts have the correct permissions. This includes and is not limited to reviewing and accepting any new/existing agreements and completing any required steps to finish setting up the developer account. Other examples include:
    • Paying membership fees
    • Verifying identity and/or organization
    • Getting a DUNS number
    • Verifying your personal or organization's website
    • Verifying phone numbers
    • Verifying your account with an Android or iOS device


What should I do if I would like an update on the status of my app?


Apple or Google rejected my app. What should I do?

  • Don’t panic. This can happen and is common. Reach out to setup@live365.com, and our developers will look into it for you and resubmit your app.


How do I build the app?

  • Although you own the developer account, our developers, when invited to your developer account, will build/code the app and submit the app to Apple and Google.


Can I set up just one developer account, or do I need to get both?

  • While we recommend publishing your station app to both platforms for greater reach and discoverability, you can choose to submit your app to either the Apple or Google platform. If you decide at a later date to add your app to the other platform, just reach out to the SoundStack Setups team by emailing setup@live365.com.


Who is responsible for maintaining my developer account?

  • The account owner who set up the developer account is responsible for maintaining their developer account. If you have any questions, you can contact setup@live365.com. While we will do our best to provide you with guidance, for the best level of support on navigating or troubleshooting your Apple or Google developer account, we recommend reaching out to Apple or Google developer support.


What is the difference between a personal/individual developer account and an Organization developer account?

  • You can find the list of differences as well as pros and cons below:


Apple Developer account as an Organization

PROS
CONS
  • Publish apps and updates faster.
  • Looks more professional with the company name displayed below the name of the app.
  • Provides the required level of user access to developers. For example the SoundStack team.
  • Requires a D-U-N-S Number - a unique numeric identifier assigned to businesses and organizations by Dun & Bradstreet (D&B). It is a widely used business identifier. You cannot enroll in the Apple Developer Program as an organization without a D-U-N-S Number.
  • Requires a legally registered organization/company


Apple Developer account as an Individual or Sole Proprietor

PROS
CONS
  • Easier to set up.
  • A great option if your personal name is associated with your brand
  • Doesn’t provide the required user access to developers for us to be able to quickly develop the app for you.
  • Required to share login (username and password) and 2-Factor 

    Authentication code with our developers. This involves scheduling a phone appointment and giving us the 2-factor code.

  • App Store listing will display your legal name below the name of the app.

  • Requires scheduling an appointment


If you have any further questions or concerns, please do not hesitate to contact our Support Team through the ticket submission form or by emailing us at support@soundstack.com.