Support

General 4

• Getting Started
• Getting Help
• SoundStack Systems Status
• How to submit effective support requests

Billing 5

• Transitioning to a New Billing System
• Paying your bill and payment methods
• How to update the credit card on file
• Overdue Invoice Policy
• Cancellation and Reactivation

Accounts 0

Product Development 2

• Release Notes
• Feature Requests

Terms of Service 1

• Terms of Service and Acceptable Use Policy

Content Delivery 2

• Availability Matrix
• Datacenter Locations

Publisher Management 2

• Groups
• Publishers

Live Audio Streaming 11

• Console Overview
• Blackouts
• Maximum Listening Session
• External Streams
• What is causing my stream to "skip" or "buffer"?

See all 11 articles

Additional Distribution Tools and FAQ 14

• VRS1 - Virtual Radio Studio
• StationPlaylist - Quick Start Guide
• How to update your Windows Server
• ESPlayer configuration and embedding
• Mobile apps

See all 14 articles

Stream Monitoring 1

• Monitoring tool and how to configure alerts

Podcast / On-Demand 14

• Podcaster overview and how to access it
• Podcaster Content Management
• Podcaster Ad Placement
• Podcaster Playlists
• Podcaster - Adding New Users

See all 14 articles

Broadcast to Podcast 2

• Splice Overview
• Supported Formats for Splice

Direct Ad Serving 4

• Monetize Overview
• Advertisers
• Campaigns
• Reports

SoundStack Marketplace 3

• Marketplace Dashboard
• SoundStack Marketplace Reporting and Payment Changes
• Authorized Digital Sellers (ads.txt)

Ad Breaks 2

• Triggering Ad Breaks in Live Streams
• How can I insert 4 minutes of Ads every hour with SAM Broadcaster?

AdsWizz AudioServe 1

• AudioServe Overview

Supply Side Platform 1

• Supply Buckets

Audience Analytics 10

• Insights Overview
• Insights - Streaming
• Insights - Podcast
• LogExport
• Participation in Webcast Metrics

See all 10 articles

Royalty Reporting 4

• Performance Reports - Analytics & Reporting Manager
• Do you provide licensing coverage for ASCAP, BMI and other PRO's?
• Proper Metadata for Royalty Reporting
• Filters and Exclusions