Paying your bill and payment methods
We provide several options of paying for your SoundStack services Billing portals Existing EmpireStreaming customers can continue managing their billin...
Thu, Apr 21, 2022 at 9:54 AM
How to Upgrade or Downgrade
Here are some things you should know about upgrading or downgrading your SoundStack service. Note: Your billing cycle will remain the same after the upg...
Wed, Apr 20, 2022 at 11:42 AM
How to update the credit card on file
Maintaining an active subscription with SoundStack requires you to have a valid credit card attached to your account. In case the credit card that you'...
Tue, May 3, 2022 at 12:42 PM
Billing Extension Policy
At SoundStack, we understand that sometimes our customers may run into financial troubles and could use more time to pay their bill. That is why we want to ...
Thu, Apr 14, 2022 at 12:25 PM
Overdue Invoice Policy
This is everything that you need to know regarding overdue invoices. SoundStack offers 3 extensions of the invoice due date per year. After the 3 extens...
Wed, Apr 6, 2022 at 9:08 AM
Cancellation and Reactivation
Here are some things you should know about canceling your SoundStack services, overdue invoices, and our reactivation process.  There are many reasons y...
Wed, Apr 6, 2022 at 10:19 AM
Do you provide licensing coverage for ASCAP, BMI and other PRO's?
SoundStack does not provide any type of licensing for customers in regards to stream content. We only provide stream hosting.  You, the customer, are so...
Wed, Apr 6, 2022 at 9:20 AM
Do yearly agreements get a discount?
Yes, for standard streaming services, you may opt to commit to a full year at a time and receive a discount. These discounts are shown on checkout. For ...
Wed, Apr 6, 2022 at 9:48 AM
Can I burst over my user limit and be charged extra?
No. Each account is provisioned with a finite amount of user limits. You must upgrade your user capacity in order to obtain more listeners on a server.
Thu, Oct 8, 2020 at 10:24 AM