Billing

Paying your bill and payment methods
We provide several options of paying for your SoundStack services Billing portals Existing EmpireStreaming customers can continue managing their billin...
Tue, Nov 15, 2022 at 11:25 AM
How to Upgrade or Downgrade
Here are some things you should know about upgrading or downgrading your SoundStack service. Note: Your billing cycle will remain the same after the upg...
Tue, Nov 15, 2022 at 8:41 AM
How to update the credit card on file
Maintaining an active subscription with SoundStack requires you to have a valid credit card attached to your account. In case the credit card that you'...
Tue, Nov 15, 2022 at 8:59 AM
Billing Extension Policy
At SoundStack, we understand that sometimes our customers may run into financial troubles and could use more time to pay their bill. That is why we want to ...
Tue, Nov 15, 2022 at 8:38 AM
Overdue Invoice Policy
This is everything that you need to know regarding overdue invoices. SoundStack offers 3 extensions of the invoice due date per year. After the 3 extens...
Tue, Nov 15, 2022 at 8:16 AM
Cancellation and Reactivation
Here are some things you should know about canceling your SoundStack services, overdue invoices, and our reactivation process.  There are many reasons y...
Tue, Nov 15, 2022 at 8:30 AM
Do you provide licensing coverage for ASCAP, BMI and other PRO's?
SoundStack does not provide any type of licensing for customers in regards to stream content. We only provide stream hosting. You, the customer, are solely ...
Tue, Nov 15, 2022 at 8:18 AM
Do yearly agreements get a discount?
Yes, for standard streaming services, you may opt to commit to a full year at a time and receive a discount. These discounts are shown on checkout. For ...
Tue, Nov 15, 2022 at 8:21 AM
Can I burst over my user limit and be charged extra?
No. Each account is provisioned with a finite amount of user limits. You must upgrade your user capacity in order to obtain more listeners on a server. ...
Tue, Nov 15, 2022 at 7:56 AM