Support

Here are some things you should know about canceling your SoundStack services, overdue invoices, and our reactivation process. 

There are many reasons you may choose to cancel or reactivate your SoundStack account. Additionally, your account may be suspended due to an overdue invoice or insufficient funds on your credit card. 

NOTE: If you want to reactivate your account or you paid an old invoice and need your service reactivated, please go to the bottom of this page for more information.

Cancellation

If you choose not to renew your current SoundStack service, you can initiate the cancellation process by contacting billing@soundstack.com per the terms in the SoundStack agreement. Currently, we do not offer self-cancelation. Your service will be set to cancel on the last day of your current invoicing cycle.

Reactivation

If you want to reactivate your service after it has been canceled or suspended, please open a new ticket with us and we will process your request as soon as possible. Reactivation after suspension or cancellation requires manual intervention. We may reach out to you to confirm the package and to let you know a charge will be coming through. You will always receive an email copy of your invoice and receipt of payment for any transactions.

If you have any further questions or concerns please do not hesitate to contact our Support Team through the ticket submission form or by emailing us at support@soundstack.com.