Here are some things you should know about canceling your SoundStack services, overdue invoices, and our reactivation process.
There are many reasons you may choose to cancel or reactivate your SoundStack account. Additionally, your account may be suspended due to an overdue invoice or insufficient funds on your credit card.
NOTE: If you want to reactivate your account, you paid an old invoice and need your service reactivated, or you canceled your service in error, please go to the bottom of this page for more information.
If you choose not to renew your current SoundStack service, you can initiate the cancellation process by following these steps.
- Login to soundstack.com.
- From the client area, navigate to Services.
- Select the service that you would like to cancel from the list.
- A new page will open including the service details and a Request Cancellation button.
- Press the Request Cancellation button to stop the billing on the specific service.
Once you have initiated this action, our billing and invoicing software will be notified of your intent to cancel services. No future invoices will be generated or marked as Payment Due. Your service will then suspend on the last day of your currently paid invoicing cycle.
Cancellation Error
If you canceled your service by error or accident, you will need to reach out to our Support Team to remove the cancellation process that has started. We need to manually remove the cancellation request from the billing system in order to make sure you are active for the remainder of your current invoice and beyond.
Reactivation
If you want to reactivate your service after it has been canceled or suspended, please open a new ticket with us and we will process your request as soon as possible. Reactivation after suspension or cancellation requires manual intervention. We may reach out to you to confirm the package and to let you know a charge will be coming through. You will always receive an email copy of your invoice and receipt of payment for any transactions.
If you have further questions, please contact our Support Operations team by submitting a ticket here or by emailing us: support@soundstack.com.