Support

Console is a powerful tool that enables self-service audio resource management through an intuitive web interface.  Console allows our partners to manag...

We created Blackouts as a way for you to stream silence during a predetermined time. Certain streams (especially ones broadcasting football, basketball, and...

We aim to provide tools that empower our clients to manage many aspects of their streams. Managing the duration of listener sessions is an important capabil...

Adding an external stream allows you to take advantage of SoundStack Console's monitoring features for an externally hosted (non-SoundStack Console mana...

There are many different reasons that may cause your stream to skip or buffer for a particular listener. This article outlines a few of them and some common...

With Ingests you are able to send audio to our network for further distribution. An ingest provides the streaming information that will need to be added to ...

Egresses are the servers that take the Ingests and then distribute the audio to listeners with or without ad insertion. In this article, we are going to...

A Balancer is an additional layer that will balance the traffic between multiple egresses and it will create the URL that listeners are using to tune in. ...

For an optimal streaming experience, SoundStack requires specific hardware and software technical specifications. In this article we are going to cover:...

You have the ability to create users in your Console organization, assign specific roles and permissions to each individual. SoundStack will configure y...