Your live stream credentials allow you broadcast live from your computer. Use the following information to connect a 3rd party encoder to SoundStack. 

Technical Requirements

There are some minimum technical requirements needed to be met for streaming live.

  • SoundStack uses the Icecast protocol, so your encoder must also support connecting via the Icecast protocol.
  • 8GB of RAM on your local computer should be sufficient. Many clients choose to have a dedicated computer which only performs the live streaming so as to eliminate any computer resource issues. 
    • If you launch a memory intensive program such as a web browser or graphics editor while in LiveDJ mode, your listeners might hear some "pops" or glitches as the program uses the available RAM that your encoder has been using to process your stream. Please test whether your computer has enough RAM by listening to your station while performing other tasks on the computer.
  • One of the most important things is to use a wired internet connection (Ethernet, cable) and not Wi-Fi for going live. Wireless connections are intermittent and can sometimes be unreliable. A direct wired connection ensures that the data is getting through as quickly as possible.

Find your encoder credentials

  1. Open the SoundStack console here. (Login Required)

  2. Navigate to the Ingests tab from the left side menu.

  3. Select the Ingest that you would like to set up an encoder for. More details about setting up Ingests are available here.

  4. Once you are in the Ingest configuration screen, scroll down until you see the Connection settings box which also includes the encoder credentials.

  5. Copy and paste the information under Stream setup to your local encoder.

Each encoder and automation system is a little bit different, and you'll want to follow the instructions for the one that you are using. Some of them call the encoder "Username" something like "Admin User."

Note: We always suggest copying (ctrl-c) and pasting (ctrl-p) these credentials instead of attempting to type them. It's important to note that "any" blank spaces entered by pasting a field into your encoder will cause the connection to fail. For this reason, you might want to paste these credentials from your Live365 station into a text file first. Delete any blank space characters from the text file, and then paste the credentials into your encoder.

If you have any further questions or concerns please do not hesitate to contact our Support Team through the ticket submission form or by emailing us at