Insights is your go-to tool for deep dives into the performances of sound recordings on your stations and streams.


In this article, we are going to cover:

How to access Performance Reports and Filters

Visit https://insights.soundstack.com/ and enter your account credentials. Once logged in, the Reports and Filters tabs will be readily accessible.


Performance Reports

The Reports dashboard has three main sections: Run, Schedule and Verify. Switching between these sections is easy, just click on the desired tab at the top-left.


In the Run section, you can view past reports or kick off a new SoundExchange report. When starting a new report, you'll choose the stations, month, year, and country for the report. Remember, the filters you set in the Performance Filters tab will affect these reports. For more on this, see the Performance Filters section later in this article.


When creating a new SoundExchange report, you are able to select the stations you would like to include in the report, as well as the specific month, year, and country.


NOTE: Please be aware that these reports also incorporate the filters you've configured in the Performance Filters tab. For additional information, please refer to the Performance Filters section, which is elaborated upon at the end of this article.


You can also have these reports emailed to you, so there's no waiting around. Choose between getting a notification or receiving the full CSV report by email. This choice can be made by selecting or deselecting the Include full report ready to send to SoundExchange (CSV) checkbox. You can also use a comma to separate multiple email addresses.


If you click on a previously completed report, you can download the full report (1), reports for each of the stations (2), as well as the Excluded Performances (3), which are the tracks excluded from the reports based on the applied filters.


The Schedule tab works much like the Run tab. However, here you can set the First run date and choose either to repeat the report on specific dates or run it just once.


Last but not least, the Verify tab displays a history of SoundExchange reports.


Note: User access level cannot run or schedule SoundExchange performance reports, nor can they see the Verify tab.


Performance Filters

With the Filters feature, you can tailor your SoundExchange reports by excluding items like station IDs, jingles, talk shows, non-copyrighted content, or news segments. You have the flexibility to set filters for individual stations or apply them across the board.


Filter patterns can involve the precise metadata titles of the files you intend to exclude. These filter patterns employ regular expression syntax, and we've furnished a few examples for your reference below. This pattern-matching functionality applies to both track titles and artist names. Alternatively, you can opt to filter out all files that contain a specific word or portion in their name.


NOTE: Please be aware that Filters are sensitive to letter cases.


The example below will eliminate all tracks with the precise name "News Report":


To filter out all tracks that include "News Report” in their name, you can achieve this as follows:


The regular expression pattern to exclude tracks containing a specific snippet is:

.*Word1 Word2.*


This pattern will not exclude tracks that have “Word1” or “Word2” anywhere in their name but rather exclude tracks that contain these two words consecutively in their name.


If you need to filter only through track titles, you should add the following snippet:

^ - .*News Report.*


If you want to exclude tracks that contain a specific word as an artist, we can apply the following snippet:

.*News Report.* - ^


We advise against employing overly generic filters, such as “News" or "Midnight." While uncommon, music tracks with these words as part of their song title or artist name do exist. If the filter is excessively generic, it may inadvertently exclude tracks that should indeed be reported to SoundExchange.


When generating the SoundExchange report, these tracks will not be included in the CSV file. Should you wish to obtain a separate list of these tracks, you can do so by using the Excluded Performances feature located within the Reports tab. To access this feature, simply click on an existing report.


After you have created all the filters, you will see them in the list of Performance Filters:


CSV report files

The SoundExchange reports are exported in the form of CSV files and include the following information for each track played:


NAME OF SERVICE - Name of the SoundStack station

TRANSMISSION CATEGORY - The single-letter code that describes your service as defined by SoundExchange.

FEATURED ARTIST - Name of the artist

SOUND RECORDING TITLE - Name of the track

ALBUM TITLE - Name of the album for that specific track

MARKETING LABEL

ISRC - International Standard Recording Code

ACTUAL TOTAL PERFORMANCES - The number of people who were listening to the station while that song was playing. For example, if the station played a song multiple times, this count would include both the 10 people who listened the first time and the 20 who were tuned in the second time

PLAY FREQUENCY - How many times that song was played during the month by the station


If you have any further questions or concerns please do not hesitate to contact our Support Team through the ticket submission form or by emailing us at [email protected].